I take pride in the pens I create and want you to be fully satisfied with your purchase. If the pen you receive is not what you had envisioned or does not meet with your full approval, you may return it to me in its original new condition within one month after receipt for a full refund of your original purchase price.
As a convenience to my customers, I can send completed items out for laser engraving. Once a pen has been personalized with a custom engraving, I am unable to offer a full refund. I will work with you to resolve any issues you may have to your satisfaction.
I will repair or replace any pen that becomes defective with normal use during the first year. Simply return the pen to me for service. This warranty does not apply to normal wear nor to damage to your pen from abuse or accident. After the first year, I will replace worn or damaged parts on your pen for a nominal charge to cover my parts cost.
I charge my actual postage cost without any added handling fees. The USPS currently charges $7.90 for a Priority Mail small flat-rate box, which is typically how I ship most pens. Contact me for international shipping.
For sales within Ohio, the required sales tax of 7.25% will be charged.
You do not need to pay me until your pen is completed and ready to be shipped. I can accept PayPal, major credit cards (via PayPal credit card processing service), or personal check. For online payments, I will have PayPal email an invoice to you. Just click on the "Pay Now" button at the bottom of the invoice and you will be taken to PayPal's secure server to complete your transaction. You DO NOT need to have a PayPal account for your payment (their web site is not clear on this). You may pay online using a PayPal account, major credit card, debit card, or bank account. Once PayPal sends me notification that you have paid, I will promptly ship your pen and send you the postal tracking number. If paying by personal check, I will ship your pen after your check clears and the funds are available in my bank.
CARING FOR YOUR PEN
The metal parts of your pen have been electro-plated with one of several types of precious metal. While these platings look good when they are new, they ALL will wear over time. How fast they wear depends on the type of plating (see Pen Platings), and how you care for your pen. Avoid letting your pen rub against hard items in your pocket or purse. Using a damp soft cloth, periodically wipe off any finger prints and oils that may be deposited on the metal parts. For some reason, a small percentage of people produce chemicals that can cause pitting of these metals. Even the softest of platings (standard gold) should last for many years if you are careful with it. Premium platings, such as Rhodium can last for a lifetime with proper care. Avoid hard impacts or dropping your pen. This may cause chipping, particularly with chrome, and is considered abuse.
Do not leave your pen in a hot car or freezing car. Since your pen body may be made of natural wood, it will expand and contract with temperature changes. Rapid temperature changes may cause it to crack. Prolonged exposure to direct sunlight may also cause alteration of the wood color.
To protect the finish on your pen body and avoid showing fingerprints, rub a small amount of premium furniture wax (I use Renaissance Wax) on the body a few times each year and buff it with a soft cloth. Never use abrasives to clean your pen.